AIM	COURSE CONTENTS
This unit applies to workers undertaking routine office duties including handling the mail, daily filing, operating office equipment and performing basic reception duties such as handling enquiries and telephone calls from clients.	Subject(s) : Introduction Topic 1: Assist in the smooth operation of the office Topic 2: Perform basic administrative tasks for clients and colleagues Topic 3: Operate a range of equipment to complete routine task Topic 4: Establish contact with clients and identify information needs Topic 5: Perform routine reception duties
DURATION
TOTAL HOURS: 20 HOURS
ENTRY REQUIREMENTS
Secondary Education Or Equivalent
ACCREDITATION
Work Skill Qualification (WSQ) Certificate
OTHER INFORMATION
Lecture, Discussions, Assessments, Exercises, Activities to Enhance Learning Fees : $250.00