Important Information
Service Guarantee
At Immanuel Beauty School (IBS), tutors are qualified with practical experiences in the beauty industry. Our accreditation is issued and audited by CIBTAC (UK) and to upkeep the standards, we have continuing professional development conducted by CIBTAC (UK).
Payment Scheme
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1. Mode of Fees Payment
- Cash in Singapore Dollars Only
- Nets
- Cheque payable to : "Immanuel Beauty School Ltd"
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2. Payment Terms
- Full Payment upon Registration or
- Installment Plan are available as follows:
- 20% upon Registration
- 30% upon Course Commencement
- 25% evenly in subsequent 2 months
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IBS is a Non-GST company.
Withdrawal and Refund Policy
Withdrawal from Course
Students who wish to withdraw from their current course are required to submit a written notice to the school informing IBS of his/her intention to do so, under any circumstance.
Upon receiving written notice, withdrawal from course will be immediate.
Refund of Course Fees (in view of withdrawal requested by student)
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% of the Course Fees to be refunded
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If Student's written notice of withdrawal is received
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95%
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("Maximum Refund") More than 30 days before the Course Commencement Date
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80%
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Before, but not more than 15 days before the Course Commencement Date
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60%
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After, but not more than 5 days after the Course Commencement Date
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30%
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More than 30 days after the Course Commencement Date, but not more than 90 days after the Course Commencement Date
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0%
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More than 90 days after the Course Commencement Date
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Full course fees will be refunded if Immanuel Beauty School (IBS):
- It fails, for any reason, to commence the Course on the Course Commencement Date;
- It terminates the Course, for any reason, prior to the Course Commencement Date;
- It fails, for any reason, to complete the Course by the Course Completion Date;
- It terminates the Course, for any reason, prior to Course Completion Date; or
Immanuel Beauty School (IBS) shall, within seven (7) working days of notifying the Student in writing of above circumstances, provide the Student with information and details of the alternative confirmed course arrangement to allow the Student to make timely and appropriate decision on the alternative arrangement.
Appeal and Grievance Policy
The organization seeks to prevent appeals by ensuring students are satisfied with their training product and outcomes. Personnel are expected to be fair, courteous and helpful in all dealings with students.
Any complain about any assessment will be treated seriously, investigated thoroughly, and dealt with according to the merit of the complaint. The circumstances and results of any appeal are analyzed by the representative. Appeals must be made within 21 days of receipt of assessment. All records of any appeals will be kept on file.
Appeal Procedure
- Notify the School Administrator in writing within 7 days of the knowledge or alleged cause for appeal.
- A written statement of the outcome of the appeal will be provided within 7 days.
- At this time the student may request for reassessment or arbitration by a third party or panel acceptable to all parts of the appeal
Grievance Procedure
In the event that a student has a grievance concerning any matter in relation to the training or organization, there is a process in place to ensure that the grievance can be resolved amicably.
Students have the following courses of action available to them:
1. Initial classroom problems should be taken up with the respective lecturer; speak directly with the person concerned to resolve the problem within 3 days
2. Where the lecturer is not able to provide an equitable solution or the problem persists, students should contact the School Administrator, e.g. if the student cannot speak to the person concerned, they should direct the matter through appointment, if possible, or in writing to the School Administrator within 7 days.
3. If a solution is again not forthcoming, students must put the issue in writing to the Principal. The Principal will require specific information regarding grievance in writing to allow all parties involved to be contacted and an explanation gained. This will be carried out within a 21-day period.
4. If the grievance is still unresolved, the student will be advised of external organizations.
All record of grievances will be kept in a file for record purposes.
Complaint form is attainable from the reception counter.
Confidentiality
Immanuel Beauty School (IBS) is committed to maintaining the confidentiality of all information provided by the student and undertakes not to divulge any of this information to any third party without the prior written consent of the Student.
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